What is Chase Mobile Checkout?
Chase Mobile Checkout helps business owners increase their sales by allowing them to process credit card, signature debit and gift card transactions on a smartphone. To make transactions even easier to manage, users may also create a catalog with item descriptions and images, and email or text digital receipts. In addition, the solution allows business owners to refund and void transactions. Users can search for transactions and review statement and settlement information.
How do I start using Chase Mobile Checkout?
Chase Mobile Checkout is a credit card acceptance app for iPhone® and Android© smartphones. Business owners need to do three things to use the service:
Why should I use Chase Mobile Checkout? Chase Mobile Checkout allows businesses to accept credit and debit card payments on a smartphone. You can now accept payments through your storefront, online or on the go, all offered and supported by a brand you and your customers can trust.
What is included with Chase Mobile Checkout?
Chase Mobile Checkout offers basic payment transaction processing with select reports through your smartphone. In addition, you can access one of our online financial management tools, Resource Online or Paymentech Online, to view account detail using your computer. The service works in conjunction with other Chase Paymentech solutions so that all your transactions, statements and reports are in one place. Chase Mobile Checkout also includes Chase Paymentech’s iTerminal® software for point-of-sale transaction processing on your business desktop or laptop.
What kind of payments can I accept with Chase Mobile Checkout?
Businesses are able to accept credit, signature debit and Chase Paymentech Gift Card with Chase Mobile Checkout. Manual entry, PIN debit and prior authorization can be submitted using iTerminal.
Will I be able to process transactions outside of the United States?
Chase Mobile Checkout is available for U.S. businesses only. Additionally, the smartphone must be within the United States when accepting payment from the customer and submitting the transaction to Chase Paymentech for processing.
What payment methods does Chase Mobile Checkout support?
Merchants with the appropriate agreements in place can use Chase Mobile Checkout to accept American Express®, MasterCard®, Visa®, Discover®, JCB® and Chase Paymentech Gift Cards.
What mobile devices does Chase Mobile Checkout support?
Chase Mobile Checkout works on an Apple® iPhone® (3GS, 4 or 4S) or iPod touch® running on iOSTM version 6.0 or higher. It also supports various AndroidTM phones, including HTC, LG, Motorola and Samsung models. Click here to review the full list of supported Android devices and models.
Is Chase Mobile Checkout secure?
Yes, the card reader encrypts the cardholder data upon swipe and the data remains encrypted during transmission to Chase Paymentech.
What if I want to use more than one card reader on my account?
During the setup process, you can specify the number of card readers and accounts you’ll need. If your needs change, you can call 1.866.428.4967 to request more card readers.
What do I do if my smartphone or card reader gets lost or stolen?
You should always use a password to protect your smartphone, especially if you’re using it to accept payments or view your processing data. If your smartphone is lost or stolen, contact your mobile carrier to discuss disabling your phone or cellular account. If your card reader is lost or stolen, contact Chase Paymentech at 1.866.428.4967 to deactivate your credentials, set up new account information and request additional card readers.
Do I have to have a network connection to process transactions?
Yes. You will need to have access to a cellular or Wi-Fi® network to process transactions.
Additionally, location services must be enabled on your smartphone to process transactions and to use the Chase branch/ATM location feature.
Am I able to open other apps or make calls on my smartphone while I have the Chase Mobile Checkout app open?
For security purposes, you cannot use some of the other features on your phone (such as making phone calls or opening other apps) while using the Chase Mobile Checkout app. In order to keep your account data safe, Chase Mobile Checkout will close and you will have to log in again if you access these other features while trying to process a transaction.
Can I use my Chase Mobile Checkout card reader with iTerminal?*
No. The Chase Mobile Checkout card reader is only for use with your smartphone. You cannot use it with a computer-based credit card processing application.
Can I log in to my Chase Mobile Checkout account from multiple phones? When I am set up, my sales representative requires a phone number. Does the phone number I give during setup make it so I have to use only that phone?
A phone number is needed to get the device configured for a user during setup.
Users can log in to Chase Mobile Checkout with multiple devices that have been setup for their Chase Paymentech merchant services account. For tracking purposes, each user should have their own user name, but devices and card readers can be shared by your employees.
Keep in mind:
*iTerminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd. Apple, iPhone and iPhone touch are registered trademarks of Apple, Inc. iOS is a trademark or registered trademark of Cisco. Android is a trademark of Google, Inc.