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FAQ: Who We Are

Chase Paymentech, a subsidiary of JPMorgan Chase, is a global leader in payment processing. We partner with merchants like you to provide the very best in secure, easy-to-use payment solutions. We help merchants accept multiple types of payment methods, such as credit and debit cards, gift cards, international payments, electronic check processing, and recurring payments

Known for our outstanding customer service, we go far beyond basic payment processing by helping our clients grow their business. With a 25-year track record, we are a leading acquirer and processor of bankcard transactions, and a market leader in CNP transactions.

Is Chase Paymentech a bank?
No, we are not a bank. We are a merchant acquirer and a member of both Visa® and MasterCard® International card associations. We are a subsidiary of JPMorgan Chase, one of the nation's top providers of financial services, offering a full range of financial services to large corporate and middle market commercial customers, small businesses and consumers.

How is Chase Paymentech different from its competition?
At Chase Paymentech, our primary focus is always our customer. When our customers are successful, we're successful. As your one-stop shop for products and services, we want to surpass your expectations. We offer the best value in the business by combining our responsive customer service with reliable systems, competitive interchange rates, powerful products, comprehensive fraud and chargeback management systems, and flexible data delivery options. No matter what your industry, we have a solution that fits.

Our solutions don't stop with our in-house capabilities. We partner with some of the most creative innovators in our field. Through our strong partnership network, customers benefit from learning about emerging trends and new opportunities first. Our partners provide truly unique services that can help our customers grow. And Chase Paymentech takes an active role on the boards of the payment brands through our committee membership and ongoing program enhancements.

What products and services does Chase Paymentech offer?
We provide comprehensive electronic payment solutions that meet virtually any business need, no matter what payment type you wish to accept or in which business environment you operate (retail, ecommerce, restaurant, lodging, contractor/ service provider, digital content or government agency). Our global processing network and breadth of processing services are the most comprehensive in the industry.

Providing dependable customer service is always our first priority. This means developing products and services that will help you enter new markets, provide faster customer service and give more options to your customer. From our powerful Orbital® Payment Gateway to our flexible credit card machine options, our goal is to help you grow your business. When it comes to choosing a partner to power your payments, let Chase Paymentech deliver it all.

Our broad range of solutions includes: