Contact Us     Open an Account
Merchant Login

Ingenico iCT250 (Future Proof) Terminal How-to Videos

Have a quick question about Ingenico iCT250 (Future Proof) Terminal? Check out our new How-to Videos and get the answers you need right away. Expand the sections below for videos and help on Ingenico iCT250 (Future Proof) Terminal.



Your Ingenico iCT250 terminal should arrive with the Magic Box cable management cord already connected.

  • Connect your phone, power and/or Internet cables to the Magic Box.
  • Secure the Magic Box in a nearby location, using a screw, zip tie or hook. This reduces stress on the connections, prevents unintentional disconnections and keeps clutter off your counter.
  • Connect the power adapter to a nearby outlet.

For assistance connecting a PIN pad to your Ingenico iCT250 terminal, please contact the Help Desk: at 1.888.886.8869. Follow the call menu promptings for Technical Assistance.


  • Press the [0] (zero) key to initiate a sale transaction, and select Credit.
  • Key in the amount of the sale and press the green Enter [O] key in lower right-hand corner of keypad.
  • Pass the terminal to the customer for their payment.

Payment Processing Methods:

  • Swipe: the customer can swipe their card down the magnetic-stripe reader on the terminal's right side.
  • Insert: if the customer has an EMV chip card, and your terminal is enabled to accept EMV transactions, then the customer should insert their card into the terminal's chip card slot, which is on the front of the terminal, beneath the colored keys.
  • Tap: if the customer has a contactless payment instrument, such as a chip card or a mobile wallet on a smart phone, then they should tap or wave it directly over the terminal's display screen.
  • Manual Entry: either you or the customer can key their card number into the machine in the event that the card or terminal does not accept the other transmission methods.

Note: steps may differ slightly if you're using a separate PIN pad with your terminal.

For other transaction types, please read the Future Proof Quick Reference Guide (PDF).


A settlement operation is used to close out the current batch of transactions and open a new batch. The closed batch is then submitted to your processor to begin the funding process. Your Ingenico terminal uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to the processor after the close of business. There are two settlement options.

  • Manual Settlement: if your terminal is set to manually settle, press the green Enter [O] key and select Settlement from the main menu, then follow the prompts.
  • Auto Settlement: if your terminal is set to automatically settle, it will automatically settle transactions in the current batch at a specific, predetermined time, within a 24-hour period. When configured, auto settlement begins any time after the set time occurs if there are transactions in the batch. Note: the terminal must be powered on for the Auto Settlement to occur.

At the end of every successful batch settlement, a settlement report automatically prints from your terminal. To change your settlement option, call the Help Desk at 1.888.886.8869. Follow the call menu promptings for Technical Assistance.


  • Access the printer roll by lifting up the paper cover on the rear of the terminal.
  • Remove any empty paper roll. Place the new roll of paper in the compartment with the paper feeding from the bottom of the roll and a small amount of paper pulled out, then push the paper cover closed.
  • Press and hold the yellow Back [<] key to feed the paper.

Your Ingenico iCT250 terminal offers several reports that help you view details and summaries for the transactions in your open batch.

  • Press the Pound [.,#*] key to view the Reports Menu and select a report to research your sales figures.

How to Run a Batch Detail Report:

The information in the Detail Report can be used to research a specific customer's transaction in your current (open) batch.

  • To access reports, press the Pound [.,#*] key and select Reports Menu.
  • Select Detail Report to print detail information for each transaction in your current (open) batch.

The information in the Summary Report can be used to make sure your terminal totals are balancing with your registers.

  • To access reports, press the Pound [.,#*] key and select Reports Menu.
  • Select Summary Report to print a totals summary for each card type and issuer for the transactions in your current (open) batch.

Running these terminal reports do not settle your batch or in any way alter the transactions that have been processed. For more reporting power and instant access to your merchant statement, Resource Online featuring the Instant Dashboard offers an at-a-glance view of your daily sales and settlement figures from any PC.


To reprint a receipt, press [9] from the main menu.

  • Press the green Enter [O] key.
  • Select Void from the menu.

Compared to processing a refund, a void allows you to cancel a transaction in your current (open) batch, which lets your customer hang on to their funds and can save you on transaction fees.


  • On your terminal's main menu, scroll down and select Tip Adjust.
  • Select an option to search for the transaction to be adjusted.
  • Follow the instructions on the terminal's screen to select the appropriate transaction and add a tip amount.

Note: you can add a tip to only transactions in your current (open) batch.

If the Tip Adjust option is not available on your terminal screen, call the Help Desk at 1.888.886.8869 to discuss modifying your setup options to add tip processing. Follow the call menu promptings for Technical Assistance.


If receipts are not printing and a "No Paper" error displays on your terminal:

  • Open the paper compartment
  • Remove the paper roll and check for any jammed paper.
  • When finished, replace the paper roll and close the compartment.

If the paper advances from the printer but is blank:

  • Make sure you are using thermal-sensitive (not plain) paper.
  • Make sure the paper feeds from the bottom of the roll.

Contact the Help Desk for immediate technical assistance: 1.888.886.8869. Follow the call menu promptings for Technical Assistance.

If you have a question about fees or need general support for your existing processing account, you can call Chase Paymentech Merchant Services at 1.888.886.8869.

Was this page helpful? To help us improve the content on our website, please send us your feedback.