Have a quick question about Chase Mobile Checkout? Check out our short how-to videos and get the answers you need right away. Expand the sections below for videos and help. Watch how-to videos for tablets
As a Chase Mobile Checkout user, you may have access to other Chase Paymentech online tools. If so, you'll receive emails (for iTerminal, Paymentech Online or Resource Online) that provide more information about those solutions and how to access them. Your login credentials should be identical for all of your user accounts.
iTerminal allows you to use a computer to process card-present payments through a browser-based application, using either a supported standard PC card reader or PIN pad.
Our reporting solutions, Paymentech Online and Resource Online, let you use your computer to access payment processing data and reports via a web browser. Small business users also get access to the Instant Dashboard – immediately view your daily sales and settlement figures with your electronic statement only a click away.
Individual user access is determined by your merchant account administrator.
In the Chase Mobile Checkout app's User Preferences section:
These settings are specific to a particular device, not the user's online account.
A settlement operation is used to close out the current batch of transactions and open a new batch. You don't need to settle your batch manually – Chase Mobile Checkout automatically settles for you at 11:30 p.m. EST every day.
To view detail for submitted batches
To view detail for specific transactions:
Note: If you're not using Chase Mobile Checkout for transaction processing, then your sales totals will not be available in the app.
Voids are intended to allow you to "undo" a transaction, in the event of a customer accidentally being undercharged, overcharged or changing their mind. Voids attempt to release the hold on the customer's card and can only be performed on transactions that have not been batched and submitted for processing.
A refund allows you to return all or a portion of a transaction amount to the cardholder and should be performed on transactions that have been batched and submitted for processing. Chase Mobile Checkout understands the differences between a void and refund, and therefore, the options that display on-screen are flexible based on the transaction and amount.
To look up and select a previous transaction to perform a refund/void:
To refund a customer a specific amount:
If you are having technical trouble and would like help from a member of our Chase Mobile Checkout Support team, call 1.866.428.4967.
If you have a question about fees or need general support for your existing processing account, you can call Chase Paymentech Merchant Services at 1.888.886.8869.
The products and services featured in these videos are for eligible Chase Paymentech customers only. Terms and conditions apply, including geographic limitations on where the product and service may be used. For more information, please visit www.chasepaymentech.com and www.chasepayentech.ca.