Have a quick question about Resource Online (ROL)? Check out our short how-to videos and get the answers you need right away. Expand the sections below for videos and help.
Your merchant services account includes complimentary access to one of our web-based reporting tools, Resource Online or Paymentech Online, which are available from any Internet-connected computer. You can access any of the web-based tools from the Merchant Login page.
In addition to these back-office tools, you'll also receive access to our Chase Mobile Checkout app's reporting features, which let you view your payment processing figures on the go using your smartphone or tablet, at no extra cost.
All you need to do is download and install the app, then log in with your existing online account user name and password. You'll also be prompted to register the device for the first time, to help us keep the sensitive data more secure.
Once you get access to Chase Mobile Checkout, you will see the Reporting Dashboard.
Note: A temporary, single-use password will be sent to the registered email address for the user account. You'll need to establish a new password the next time you log in.
To search for a specific transaction by the beginning of the cardholder number or last four digits:
Note: Unless you select the Search By Last 4 checkbox, the search feature will assume the value you enter is the beginning of a full card number.
To search using a different identifier:
The Sales Summary panel charts your recent batch totals by day so you can immediately assess your daily sales totals. You can hover over the data points to view that day's total items sold, total sales amount and more.
For more detail, you can click the Sales Summary panel header to open the Batch Summary report, which can also be accessed from the Recon Solution menu on the top navigation bar.
The Preferences feature allows you to add, remove or change the order of your report details. These changes can increase or decrease the width of the report.
Note: The information that displays will include specific details about the bank that issued the customer's card and will vary by issuer. It can be helpful when researching chargebacks or retrievals.
If you are having technical trouble and would like help from a member of our Advanced Product Support group, then contact RTLWebReporting@ChasePaymentech.com or call 1.800.254.9556.
If you have a question about fees or need general support for your existing processing account, you can call Chase Paymentech Merchant Services at 1.888.886.8869.
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