• Merchant Support

• Activate Your Merchant Account
• Merchant Product Installation
• Get Trained
• How-to Videos
• Managing Payments & Chargebacks
• Getting Reports
• Estatements
• Equipment Troubleshooting
• • AVS Response Codes
  • Card Verification Codes
• Merchant PCI Compliance
• • Free Risk Assessment
• Tax ID Update
• • IRS Reporting Requirements
• Add Services
• Report a Phishing Attempt

Product How-to Videos

The following How-to Videos provide easy instructions to help you operate your terminal or online product, such as how to connect your terminal, run reports, process transactions and more.

Statements

Resources to help you understand the various sections and terms within your merchant statement.

Quick Reference Guides

The following downloadable Quick Reference Guides can get you the answers you need about your equipment.

Reporting Guides

We also have guides to quickly help you with common reporting functions.

If you need additional help with reporting, log in and click Help.

Additional Materials

Visit the following site libraries for detailed manuals, specifications and setup guides for our online products.