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Online Chargeback Management

Reduce the time and effort it takes to respond to chargebacks and retrieval requests with our award-winning Online Chargeback Management System. We post all chargebacks and retrieval requests to your interface, which lets you accept or reject chargebacks, upload supporting documents or assign cases to your chargeback analysts. Plus, you can track the status of all chargebacks and measure the efficiency of your chargeback processes and personnel.

Benefits at a Glance

  • Increase your efficiency – minimize paper processing and faxing
  • Reduce business costs – eliminate mailing costs by uploading your chargeback documentation directly into the chargeback management system
  • Simplify operational processes – our easy online interface is simple and easy to use, with case management tools to help you monitor and streamline your chargebacks
  • Resolve your chargebacks quickly – by streamlining the process electronically, you can resolve your chargebacks faster and within the allotted time frames

Not only is it easy to use, but it’s also been recognized by CardNotPresent.com® as the judge's choice for 2012 Best Chargeback Management Solution.

This tool is available via Resource Online and Paymentech Online, our electronic data management suites, and is accessible 24 hours-a-day. Our online reporting and chargeback management tools are browser-based, so all you need to get started is a computer, a browser such as Internet Explorer, an Internet connection and a valid email address.

To discuss your reporting options, contact sales today.