Gift Card Reporting and Customer Information

Knowing your customers is key to the ongoing success of your gift card or stored value program. Resource Online is a proprietary suite of innovative Web-based reporting tools that gives you easy access to gift card processing data. Our tools allow you to see cash flow, track consumer spending patterns, identify fraud or view individual store performance. With detailed reporting, you can use historical data to support your forecasting.

With Resource Online you can view a variety of reports about your gift card program:

Activity Reports - What's Happening Now?

• Transaction Summary - Your gift card program's transaction activity at a glance, by chain, store and transaction type
• Transaction Detail - Drill down to the single transaction level

Trending and Analysis Reports - What's Happening Overall?

• Outstanding Liabilities - A snapshot of your liability on any given day
• Liabilities Aging - Identify redemption and card aging historical data so you can project future redemption and liability

Research Tools - What Other Ways Can You Look at the Data?

• Card Holder Lookup - Search for transactions by cardholder number, date range and other selection criteria
• Redemptions Search - Search for gift cards that have been redeemed within a selected time period from when the cards were issued
• Non-Redemption Search - Search for gift cards that have not been redeemed within a selected time period from when the cards were issued

Integrate with Existing Financial Systems - Export data files for your gift card program

• Account Balances for Active Cards (ABAC) - Export raw data with card-level detail for all outstanding cards
• Transaction Detail File - Export raw data down to the individual transaction level

Businesses with multiple locations and a mix of corporate and franchised stores may face special challenges. Chase Paymentech gift card programs can pull all the information together to make tracking cross redemptions as easy as possible. As a franchised Gift Card Custom client you can choose from either a centralized or decentralized settlement model. Regardless of your choice, Chase Paymentech will provide you and your franchisees reports showing all funding activity and we will initiate funding transactions to settle up all card program participants.

Large or small, complex or simple - your gift card program will quickly realize the benefits of having information available at a click.

To speak with a Chase Paymentech Account Executive, call 1-800-708-3740 or click here to contact a gift card specialist.