Nobody said being a business owner is easy, but we're here to help. With live support, online content and instructional videos, you can count on getting the most from your payment processing and reporting solutions.
Thank you for choosing Chase Paymentech as your payments processor. We value your business and want to make accepting payments as seamless as possible. Getting started is easy once you have established a new Chase Paymentech merchant account.
We offer a number of merchant services training resources designed to get you up and running quickly. Here is just some of the support we offer you:
Here are some helpful tips to get started. Review the Solutions for Credit Card Terminal Problems page in your welcome kit for more detail on connecting your high-speed or dial terminal.
Your merchant services account automatically includes access to one of our web-based reporting tools, Resource Online or Paymentech Online, which are available from any Internet-connected computer. Plus, our Chase Mobile Checkout app lets you view your sales and settlement figures on the go using your smartphone or tablet, at no extra cost.
You’ll receive your login credentials and login instructions via email, for any of our online portals that you’re set up for – including our online payment processing solutions, iTerminal® or Orbital® Virtual Terminal. They should all accept the same user name and password for your online account, though there may be exceptions.
You can access any of the web-based tools from our Merchant Login page.
If you have questions related to our solutions, such as how to set up your Future Proof Terminal or how to use your Chase Mobile Checkout card reader, we have a number of how-to videos and guides that can get you the answers you need.
Sometimes you need technical support right away. That's why we are open 24 hours a day, 7 days a week, 365 days a year. If you need immediate help, please call 800.934.7717. Remember, you must always provide your merchant ID number (MID) and additional identity verification information when seeking support.
If you need to process a transaction and your equipment is not functioning properly or your power service is out, you can request a voice authorization. There are two quick reference guides available to walk you through this process. One is available for merchants who settle their Discover® payments through Chase Paymentech and would call our system; the other is available for merchants who convey their Discover payments directly to Discover for processing and would call their system.
Want to tell us about your set up experience? We want to hear from you. Please complete our Feedback form.