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FAQ: Chase Mobile Checkout

What is Chase Mobile Checkout?

Chase Mobile Checkout helps business owners increase their sales by allowing them to process credit, signature debit and gift card transactions on a mobile device. Users may also:

  • create a catalog with item descriptions and images
  • email or text digital receipts
  • refund and void transactions
  • search for specific transactions
  • review sales and settlement information

How do I start using Chase Mobile Checkout?

Chase Mobile Checkout is a credit card acceptance app for Apple® and Android mobile devices. Business owners need to do three things to use the service:

  • Work with a sales representative to sign up for a Chase Paymentech credit card processing account and order a Chase Mobile Checkout card reader.
  • Download the Chase Mobile Checkout application from either the Apple App StoreSM or the Google Play Store.
  • After you receive the card reader from Chase Paymentech, you should attach it to your mobile device.

Watch the Chase Mobile Checkout how-to video series to learn more.

Why should I use Chase Mobile Checkout?

Chase Mobile Checkout allows businesses to accept credit, signature debit and gift card payments on a smartphone or tablet. You can now accept payments on the go, offered and supported by a brand you and your customers can trust. And, if you'd like to discuss taking payments using a countertop terminal or ecommerce web page, we can help with that too.

What is included with Chase Mobile Checkout?

Chase Mobile Checkout offers basic payment transaction processing with select reports through your mobile device. In addition, you receive access to one of our online financial management tools, Resource Online or Paymentech Online, to view account detail using your computer. The service works in conjunction with other Chase

Paymentech solutions so that all your transactions, statements and reports are in one place. Chase Mobile Checkout also includes Chase Paymentech's iTerminal® software for point-of-sale transaction processing on your business desktop or laptop. Contact us to discuss purchasing an iTerminal-compatible card reader or receipt printer for your computer.

What kind of payments can I accept with Chase Mobile Checkout?

Businesses are able to accept credit, signature debit and gift cards with Chase Mobile Checkout via card swipe and manual entry. Prior authorization can be submitted using iTerminal – for example, if you have to call in for a voice authorization, you would log in to the iTerminal portal, select Credit Sale from the New Order menu, select the Prior Authorization transaction type and enter the approval code in the Authorization # field. Watch the iTerminal how-to video series to learn more.

Will I be able to process transactions outside of the United States?

Chase Mobile Checkout is available for U.S. businesses only. Additionally, the mobile device must be located within the U.S. when accepting payment from the customer and submitting the transaction to Chase Paymentech for processing.

What payment methods does Chase Mobile Checkout support?

Merchants with the appropriate agreements in place can use Chase Mobile Checkout to accept American Express®, MasterCard®, Visa®, Discover®, JCB® and gift cards.

What mobile devices does Chase Mobile Checkout support?

Chase Mobile Checkout works on an Apple iPad®, iPhone® or iPod touch® running on iOS version 6.0 or higher. It also supports various Android phones, including HTC, LG®, Motorola and Samsung models. For more detail, review the full list of supported devices and models.

Is Chase Mobile Checkout secure?

Yes, the card reader encrypts the cardholder data upon swipe and the data remains encrypted during transmission to Chase Paymentech.

What if I want to use more than one card reader on my account?

During the setup process, you can specify the number of card readers and accounts you'll need. If your needs change, you can call 1.866.428.4967 to purchase more card readers.

What do I do if my mobile device or card reader gets lost or stolen?

You should always use a password to protect your smartphone or tablet, especially if you're using it to accept payments or view your processing data. If your device is lost or stolen, contact your mobile carrier to discuss disabling it or your cellular account. If your card reader is lost or stolen, contact Chase Paymentech at 1.866.428.4967 to deactivate your credentials, set up new account information and purchase additional card readers.

Do I have to have a network connection to process transactions?

Yes. You will need to have access to a cellular or Wi-Fi® network to process transactions. The card reader will also need to be plugged in to your audio jack, with access to the microphone enabled. Additionally, location services must be enabled on your mobile device to process transactions and to use the Chase branch/ATM location feature.

Am I able to open other apps or make calls on my device while I have the Chase Mobile Checkout app open?

For security purposes, you cannot use some of the other features on your phone or tablet (such as making phone calls or opening other apps) while using the Chase Mobile Checkout app. In order to keep your account data safe, Chase Mobile Checkout will close and you will have to log in again if you access these other features while trying to process a transaction.

Can I use my Chase Mobile Checkout card reader with iTerminal?

No. The Chase Mobile Checkout card reader is only for use with your mobile device. You cannot use it with a computer-based credit card processing application. Contact us to discuss purchasing an iTerminal-compatible card reader or receipt printer for your computer.

Can I log in to my Chase Mobile Checkout account from multiple devices? When I am set up, my sales representative requires a phone number. Does the phone number I give during setup make it so I have to use only that device?

To get your device configured during setup, we'll need to send a text message to the mobile phone number we have on file for your user account.

You can log in to Chase Mobile Checkout from multiple devices, though each one will need to be registered for each specific user account. For tracking purposes, each user should have his own user name, but devices and card readers can be shared by your employees.

Keep in mind:

  • As a business owner, you should have one reader for every user.
  • Readers can be used interchangeably between your staff.
  • Users can use multiple mobile devices with a single reader.
  • Each user must have a unique email address.
  • You need an active email account and mobile number for each user.
  • Chase Mobile Checkout app settings and product catalogs are specific to each mobile device.

iTerminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd. Apple, iPhone, iPod touch, and App Store are registered trademarks of Apple, Inc. iOS is a trademark or registered trademark of Cisco. Android and Google Play Store are trademarks of Google, Inc. Motorola is a trademark of Motorola Trademark Holdings, LLC. Samsung is a trademark of Samsung. HTC is a trademark of HTC Corporation. LG is a registered trademark of LG Electronics, Inc