Contact Us     Open an Account
Merchant Login

How to Read Your Statement

Click on the numbered icons below to view definitions of each term. Visit Statement Fees Defined to view a list of common fees charged by the payment brands that you may see on the Charges & Fees section of your statement.

Or, download and print the full statement guide.

Log in to Resource Online to view, save and print your statements. Need help? Our how-to videos & guides can get you the answers you need.

Cover: The cover page displays your address, general processing information and a customer service number. It also features a special section to notify you of important service and account information as well as a quick summary of what's inside your statement.

Click on the icons below (1) for details on the different sections of a typical statement.

Deposit Summary: This is an overview of all your transactions processed for the statement period by card type, including any financial adjustments made to your deposits. The negative amounts (credits withheld or removed from your deposits) are indicated in red text.

Click on the icons below (1) for details on the different sections of a typical statement.

Funding Summary: This page provides a drill-down of the Funding column in the Deposit Summary section, showing the difference between the Funded amount and the amount actually transferred to your bank by Chase Paymentech. Negative amounts are indicated in red text. For more details, see the Chargebacks & Reversals, Financial Adjustments and Charges & Fees sections.

Click on the icons below (1) for details on the different sections of a typical statement.

Credit Card Summary: The Credit Card Summary provides a detailed breakdown of your sales by card type for the statement period.

Click on the icons below (1) for details on the different sections of a typical statement.

Chargebacks & Reversals: This section details your Chargebacks/Reversals from the Funding Summary section. Chargebacks/Reversals generally occur when a customer refuses to accept responsibility for a charge to his or her payment card. They may also be initiated by the payment card issuing bank due to a technical issue, such as no authorization approval code received.

Click on the icons below (1) for details on the different sections of a typical statement.

Financial Adjustments: This section details any Financial Adjustments from the Funding Summary section, itemizing adjustments processed based on date and description. The amount charged to your account is indicated in black, while any credits to your account are indicated in red.

Click on the icons below (1) for details on the different sections of a typical statement.

Charges & Fees: This section details your Charges/Fees from the Funding Summary section. The Amount Charged is dependent on whether the category of charge/fee is a Rate, per-Item Charge, or both.

Click on the icons below (1) for details on the different sections of a typical statement.