Have a quick question about the Ingenico iCT250 (Future Proof) Terminal? Check out our short how-to videos and get the answers you need right away. Expand the sections below for help.
Your Ingenico iCT250 terminal should arrive with the Magic Box cable management cord already connected.
For assistance connecting a PIN pad to your Ingenico iCT250 terminal, please contact the Help Desk: at 1.888.886.8869. Follow the call menu promptings for Technical Assistance.
Payment Processing Methods:
Note: steps may differ slightly if you're using a separate PIN pad with your terminal.
For other transaction types, please read the Future Proof Quick Reference Guide (PDF).
A settlement operation is used to close out the current batch of transactions and open a new batch. The closed batch is then submitted to your processor to begin the funding process. Your Ingenico terminal uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to the processor after the close of business. There are two settlement options.
At the end of every successful batch settlement, a settlement report automatically prints from your terminal. To change your settlement option, call the Help Desk at 1.888.886.8869. Follow the call menu promptings for Technical Assistance.
Your Ingenico iCT250 terminal offers several reports that help you view details and summaries for the transactions in your open batch.
The information in the Detail Report can be used to research a specific customer's transaction in your current (open) batch.
The information in the Summary Report can be used to make sure your terminal totals are balancing with your registers.
Running these terminal reports do not settle your batch or in any way alter the transactions that have been processed. For more reporting power and instant access to your merchant statement, Resource Online featuring the Instant Dashboard offers an at-a-glance view of your daily sales and settlement figures from any PC.
Note: you can add a tip to only transactions in your current (open) batch.
If the Tip Adjust option is not available on your terminal screen, call the Help Desk at 1.888.886.8869 to discuss modifying your setup options to add tip processing. Follow the call menu promptings for Technical Assistance.
If receipts are not printing and a "No Paper" error displays on your terminal:
If the paper advances from the printer but is blank:
If you have a question about fees or need general support for your existing processing account, you can call Chase Paymentech Merchant Services at 1.888.886.8869.
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