Merchant Services

How-to Videos & Reference Guides

The materials found on this page are intended for existing Chase Paymentech U.S. customers only. Not a Chase Paymentech customer? Click here to learn more about Chase Paymentech.

Instructional How-to Videos by Product

The following series of how-to videos provide easy written and visual instructions to help you operate your terminal or online solution. Read, watch and learn how to connect your terminal, log in to portals, run reports, process transactions and more.

*Does not include how-to videos, only written instructions

Statement Tools

These resources may help you understand the various sections and terms within your merchant account statement.

Quick Reference Guides

Read, save or print the following downloadable quick reference guides to get you the answers you need about your solution.

Reporting Guides

The Resource Online reporting portal offers a variety of features and functionality, for the smallest shop or the largest enterprise. View, save or print these downloadable documents to help you get up to speed.

Additional Materials

Visit the following site libraries for detailed manuals, specifications and setup guides for our online products.

The products and services found on are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at and All U.S. merchant services are provided by Paymentech, LLC ("Chase Paymentech"), a subsidiary of JPMorgan Chase Bank, N.A.