Have questions about the Ingenico® iCT250 and iWL 250? Check out our how-to and reference guides, and get the answers you need right away. Click on the tabs below.
Access the User Guide (PDF) for detailed instructions, to learn more.
Your Ingenico terminal will arrive with the Magic Box cable management cord already connected. The magic box is the power cord and has two ports to plug in your phone or internet cable.
For assistance connecting a PIN pad to your Ingenico iCT250 terminal, please contact the Help Desk: at 1-888-886-8869. Follow the call menu promptings for Technical Assistance.
If you are processing transactions using our Restaurant Application and Tip Processing is enabled, follow these steps:
Note: you can add a tip to only transactions in your current (open) batch.
If the Tip option is not available on your terminal screen, call the Help Desk at 1-888-886-8869 to discuss modifying your setup options to add tip processing. Follow the call menu promptings for Technical Assistance.
Note: steps may differ slightly if you're using a separate PIN pad with your terminal. For other transaction types, please read the Quick Reference Guide (PDF).
A settlement operation is used to close out the current batch of transactions and open a new batch. The closed batch is then submitted to begin the funding process. Your Ingenico terminals use a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds after the close of business. There are two settlement options.
Note: the terminal must be powered on for the Auto Settlement to occur.
Your Ingenico terminals offer multiple reports that help you view or print details and summaries for the transactions in your open batch. To begin:
Running these terminal reports will not Settle your batch or in any way alter the transactions that have been processed. For more reporting power and instant access to your merchant statement, use Resource Online featuring the reporting Dashboard. The Dashboard offers an at-a-glance view of your daily sales and settlement figures from any PC.
Compared to processing a refund, a void allows you to cancel a transaction in your current (open) batch, which lets your customer hang on to their funds and can save you on transaction fees.
If the paper advances from the printer but is blank:
Contact the Help Desk for immediate technical assistance: 1-888-886-8869. Follow the call menu promptings for Technical Assistance.
If you have a question about fees or need general support for your existing processing account, you can call Chase Paymentech Merchant Services at 1-888-886-8869.
The products and services found on commercesolutions.jpmorganchase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chasepaymentech.ca and www.chasepaymentech.eu. All U.S. merchant services are provided by Paymentech, LLC ("Chase Paymentech"), a subsidiary of JPMorgan Chase Bank, N.A.