Have questions about Online POS Terminal. Check out our How-to, FAQs and Reference Guides, and get the answers you need right away. Click on the tabs below.
The PIN pad allows Online POS Terminal to process EMV chip credit and debit cards, and select mobile wallets
Online POS Terminal supports the Epson TM-T20II thermal receipt printer. It provides a convenient and cost effective printing option, for a professional business experience.
Note: Contact your account executive or a sales representative to request an additional Terminal ID if needed.
To activate Online POS Terminal, you will need to:
The Administration link will allow users with the proper permissions to perform the following actions for both first time setup as well as on-the-fly adjustments.
The Administration link allows clients to Set-up the Online POS Terminal.
To complete a Refund, sometimes known as a “credit,” you may return all or a portion of the original transaction amount to the cardholder’s original payment method.
Enabling auto settle within Online POS Terminal will allow you to automate the daily submission of your transactions for settlement and funding.
New with Online POS Terminal – If you did not enable Auto-Settle, you can select the Cloud Icon, Quick Batch View to manually Settle your batch.
We recommend enabling Auto Settle during Set-up to automatically settle your transactions for funding.
Reports are generated in Online POS Terminal in the Transaction Management screen using the Report button.
You can view, print or download reports by clicking the Reports option on the blue navigation menu bar.
Note: Report Files Some reports are available in PDF format, which is an un-editable file for viewing. Other reports are available in Comma Separated Value (CSV) format, which is an editable spreadsheet for analysis.
Using your computers web browser, visit: www.chase.com/onlineposterminal
You can use the Online POS Terminal for retail, card-present transactions and a variety of other payment management functions. It is a browser based application that lets you use a computer as a point-of-sale (POS) credit and debit card processing terminal. All you need is a PC or laptop that supports Java with an Internet connection, web browser and the Ingenico iPP 320 PIN Pad to process EMV chip, magnetic stripe, contactless cards and select mobile wallets. For helpful hints and instructions, take a look at our Online POS Terminal How-tos and Reference Guides.
No two businesses are the same, and your merchant service agreement will be customized based on your specific needs. Contact Sales to learn more.
Yes. Online POS Terminal supports the Address Verification System (AVS), as well as Visa® and MasterCard® Card Verification Values (CVSV, CVC2) and both American Express® and Discover® Card Identification (CID).
Yes. You can process purchasing cards with Level II data.
Yes. Under the New Transaction tab, select Refund option, enter the required data and then click the Checkout button.
Yes. You can access Online POS Terminal anywhere you have a secure Internet connection and a web browser.
Online POS Terminal stores all transaction history for six months. You can look up items by card account number, your invoice number and/or a date range. Searches can be done at the batch or transaction level.
You can use Online POS Terminal to retrieve batch totals and the details of transactions within each batch. The transaction history function can be an invaluable tool to assist in customer service. Reports containing financial and settlement information, including statements, are not available from Online POS Terminal, but can be accessed using the reporting tool for your merchant account. For more information on reporting, contact Customer Support.
This service is a proprietary system of Chase and is only available to our merchant base. If you are currently using another payment processor, you will need to establish a merchant account with Chase in order to use Online POS Terminal. Contact Sales to learn more about switching.
In some cases, we can use your existing merchant numbers to set up your access to Online POS Terminal. In other cases, however, new identification numbers are needed. If you are an existing merchant, please contact Customer Support to find out.
Yes. The system is available on a 24/7 basis. The Online POS Terminal system has an automatic time-out feature, based on 15 minutes of inactivity, to help reduce the risk of unauthorized use of the system. After 15 minutes of inactivity, you will be required to log back into the system in order to perform an activity. This is an industry-standard, required security feature to help protect your merchant and cardholder data.
for an individual merchant identification number. Online POS Terminal also allows for multiple terminals so you may maintain separate batches.
Yes, the batches must be settled every day using one of the following options: you may log in daily and settle all batches manually, or at the time of setup, you can enable the Auto Settle. Under this option, we will automatically settle open batches at a pre-scheduled time every day. You can then select this auto-settle time during the application process and it will automatically close out every day for you.
If you have completed the transaction, you can use the Void feature to reverse the transaction within the open batch, or perform a refund for transactions that have been settled.
A staffed support center is available 24 hours a day, 7 days a week. At the time of setup, you'll be provided a toll-free number and an email address to contact for all support questions. You can also contact Customer Support at any time.
*We include support materials under the Reference Guide tab of the support web pages. Below are the links to these online tools too:
iTerminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Mac is a registered trademark of Apple, Inc. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd.
The products and services found on www.chasepaymentech.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chasepaymentech.ca and www.chasepaymentech.eu. All U.S. merchant services are provided by Paymentech, LLC ("Chase Paymentech"), a subsidiary of JPMorgan Chase Bank, N.A.