Merchant Services

Help Using Chase Mobile Checkout on a Smartphone



Chase Checkout Smartphone

Have questions about Chase Mobile Checkout on a smartphone? Check out our short how-to videos, FAQs and reference guides, and get the answers you need right away. Click on the tabs below.

Get help for tablets.

How to Get Set Up for Chase Mobile Checkout

  • Make sure you have a supported smartphone model and operating system (OS).
  • Contact the Chase Mobile Checkout Sales team at 1.800.365.6616 to set up your account and request the shipment of a card reader device. Once your account is set up, you'll receive separate emails containing your user name and your password.
  • Download the Chase Mobile Checkout application.
  • Connect the credit card reader you received from Chase Paymentech to your device.
  • Open the application on your mobile device, and log in with the user name and password provided by Chase Paymentech via email. Some additional steps may be required to authenticate your account.

How to Use the Credit Card Reader

  • Unfold the audio plug on the reader, select the rubber stabilizer that best fits your smart phone and insert the stabilizer into the slot on the card reader. Place the reader with the stabilizer on the phone and insert the audio plug into your phone's audio jack. Make sure the plug is inserted all of the way until it clicks.
  • If you're using the Apple® iOS operating system version 7 or higher, when you launch the app for the first time, it will prompt you to enable access to your microphone port. This is necessary to swipe cards properly.
  • When a card is swiped, the light turns off for a moment or two. Successful card swipes are indicated with a green light for two seconds. Unsuccessful card swipes are indicated with a red light for two seconds, meaning you should try again, enter the card number manually or use another payment method. On-screen messages in the app also let you know the status of your swipe.
  • The credit card reader comes with a USB cable, which should be plugged in to both the reader and a power source (such as a computer) to charge the reader's battery. When the reader is recharging, the indicator light will flash yellow and green. When the battery needs to be recharged, the indicator light will be red for two seconds.
  • The reader should be put away and charged when not in use.

How to Understand Your Login Credentials

As a Chase Mobile Checkout user, you may have access to other Chase Paymentech online tools. If so, you'll receive emails (for iTerminal, Paymentech Online or Resource Online) that provide more information about those solutions and how to access them. Your login credentials should be identical for all of your user accounts.

iTerminal allows you to use a computer to process card-present payments through a browser-based application, using either a supported standard PC card reader or PIN pad.

Our reporting solutions, Paymentech Online and Resource Online, let you use your computer to access payment processing data and reports via a web browser. Small business users also get access to the Instant Dashboard – immediately view your daily sales and settlement figures with your electronic statement only a click away.

Individual user access is determined by your merchant account administrator.

How to Configure Chase Mobile Checkout Settings

In the Chase Mobile Checkout app's User Preferences section:

  • You can change various transaction settings, such as:
    • Adding reference numbers to your transactions
    • Enabling the prompting of card verification codes
    • Setting up tax rates or tip percentages
    • Turning on discounts
    • Changing the nickname that displays on the signature screen
    • Updating the product catalog

These settings are specific to a particular device, not the user's online account.

How to Process a Transaction on Your Smartphone

  • On the Payments home screen, tap Sale.
  • Enter the sale amount or tap Add Items from the Product Catalog (if applicable).
  • Tap Continue.
  • Swipe the card through the reader and/or enter the cardholder account information using your smartphone's keypad. Tap Continue.
  • Present the smartphone to the customer, who should tap Sign and then use either a stylus or their finger to sign for the transaction. After signing, the customer can hand the smartphone back to you.
  • Tap Authorize to finish and a confirmation screen displays.
  • Enter the customer's email address or mobile number to send a digital receipt and then tap Done.
  • A final confirmation screen displays after the receipt has been sent. Tap Home to return to the Payments home screen.

How to View Settlement Reports on Your Smartphone

A settlement operation is used to close out the current batch of transactions and open a new batch. You don't need to settle your batch manually – Chase Mobile Checkout automatically settles for you at 11:30 p.m. EST every day.

To view detail for submitted batches

  • Tap the Reports icon.
  • Tap Settlement Reports.
  • Tap either Settlement to view batch detail or Funding to look at a complete listing of funding events and account fees.

How to View Your Sales Totals on Your Smartphone

To view detail for specific transactions:

  • Tap the Reports icon.
  • Tap Transaction Reports.
  • Tap either Transaction Summary for specific transaction detail or Sales Overview for a day-to-day sales summary.

Note: If you're not using Chase Mobile Checkout for transaction processing, then your sales totals will not be available in the app.

How to Void a Transaction or Process a Refund on Your Smartphone

Voids are intended to allow you to "undo" a transaction, in the event of a customer accidentally being undercharged, overcharged or changing their mind. Voids attempt to release the hold on the customer's card and can only be performed on transactions that have not been batched and submitted for processing.

A refund allows you to return all or a portion of a transaction amount to the cardholder and should be performed on transactions that have been batched and submitted for processing. Chase Mobile Checkout understands the differences between a void and refund, and therefore, the options that display on-screen are flexible based on the transaction and amount.

To look up and select a previous transaction to perform a refund/void:

  • From the Transaction Summary screen, tap Reports.
  • In the Transaction Reports area, tap Transaction Summary.
  • Tap the appropriate transaction in the list that displays. Or, you can tap the Calendar icon and select a date range to search.
  • If the transaction is in your open batch, you can tap Void to prevent the transaction from being submitted for payment.
  • If the transaction has already been submitted for payment, you can tap Refund to issue a credit to the cardholder.
  • Present the smartphone to the customer for their signature.
  • Tap Authorize and complete the standard transaction process.

To refund a customer a specific amount:

  • From the Payments home screen, tap Refund.
  • Swipe the card, enter the amount and tap Continue.
  • Present the smartphone to the customer for their signature.
  • Tap Authorize and complete the standard transaction process.
  • If the transaction has already been submitted for payment, you can tap Refund to issue a credit to the cardholder.
  • Present the smartphone to the customer for their signature.
  • Tap Authorize and complete the standard transaction process.

How to Set Up New/Additional Users

  • To request the setup of additional users, please call Chase Mobile Checkout Support at 1.866.428.4967.
  • To ensure the security of your sensitive data, this can only be completed by the account contact Chase Paymentech has on record.

How to Get Help

If you are having technical trouble and would like help from a member of our Chase Mobile Checkout Support team, call 1.866.428.4967.

If you have a question about fees or need general support for your existing processing account, you can call Chase Paymentech Merchant Services at 1.888.886.8869.

What is Chase Mobile Checkout?

Chase Mobile Checkout helps business owners increase their sales by allowing them to process credit, signature debit and gift card transactions on a mobile device. Users may also:

  • create a catalog with item descriptions and images
  • email or text digital receipts
  • refund and void transactions
  • search for specific transactions
  • review sales and settlement information

How do I start using Chase Mobile Checkout?

Chase Mobile Checkout is a credit card acceptance app for Apple® and Android mobile devices. Business owners need to do three things to use the service:

  • Work with a sales representative to sign up for a Chase Paymentech credit card processing account and order a Chase Mobile Checkout card reader.
  • Download the Chase Mobile Checkout application from either the Apple App StoreSM or the Google Play Store.
  • After you receive the card reader from Chase Paymentech, you should attach it to your mobile device.

Watch the Chase Mobile Checkout how-to video series to learn more.

Why should I use Chase Mobile Checkout?

Chase Mobile Checkout allows businesses to accept credit, signature debit and gift card payments on a smartphone or tablet. You can now accept payments on the go, offered and supported by a brand you and your customers can trust. And, if you'd like to discuss taking payments using a countertop terminal or ecommerce web page, we can help with that too.

What is included with Chase Mobile Checkout?

Chase Mobile Checkout offers basic payment transaction processing with select reports through your mobile device. In addition, you receive access to one of our online financial management tools, Resource Online or Paymentech Online, to view account detail using your computer. The service works in conjunction with other Chase

Paymentech solutions so that all your transactions, statements and reports are in one place. Chase Mobile Checkout also includes Chase Paymentech's iTerminal® software for point-of-sale transaction processing on your business desktop or laptop. Contact us to discuss purchasing an iTerminal-compatible card reader or receipt printer for your computer.

What kind of payments can I accept with Chase Mobile Checkout?

Businesses are able to accept credit, signature debit and gift cards with Chase Mobile Checkout via card swipe and manual entry. Prior authorization can be submitted using iTerminal – for example, if you have to call in for a voice authorization, you would log in to the iTerminal portal, select Credit Sale from the New Order menu, select the Prior Authorization transaction type and enter the approval code in the Authorization # field. Watch the iTerminal how-to video series to learn more.

Will I be able to process transactions outside of the United States?

Chase Mobile Checkout is available for U.S. businesses only. Additionally, the mobile device must be located within the U.S. when accepting payment from the customer and submitting the transaction to Chase Paymentech for processing.

What payment methods does Chase Mobile Checkout support?

Merchants with the appropriate agreements in place can use Chase Mobile Checkout to accept American Express®, MasterCard®, Visa®, Discover®, JCB® and gift cards.

What mobile devices does Chase Mobile Checkout support?

Chase Mobile Checkout works on an Apple iPad®, iPhone® or iPod touch® running on iOS version 6.0 or higher. It also supports various Android phones, including HTC, LG®, Motorola and Samsung models. For more detail, review the full list of supported devices and models.

Is Chase Mobile Checkout secure?

Yes, the card reader encrypts the cardholder data upon swipe and the data remains encrypted during transmission to Chase Paymentech.

What if I want to use more than one card reader on my account?

During the setup process, you can specify the number of card readers and accounts you'll need. If your needs change, you can call 1.866.428.4967 to purchase more card readers.

What do I do if my mobile device or card reader gets lost or stolen?

You should always use a password to protect your smartphone or tablet, especially if you're using it to accept payments or view your processing data. If your device is lost or stolen, contact your mobile carrier to discuss disabling it or your cellular account. If your card reader is lost or stolen, contact Chase Paymentech at 1.866.428.4967 to deactivate your credentials, set up new account information and purchase additional card readers.

Do I have to have a network connection to process transactions?

Yes. You will need to have access to a cellular or Wi-Fi® network to process transactions. The card reader will also need to be plugged in to your audio jack, with access to the microphone enabled. Additionally, location services must be enabled on your mobile device to process transactions and to use the Chase branch/ATM location feature.

Am I able to open other apps or make calls on my device while I have the Chase Mobile Checkout app open?

For security purposes, you cannot use some of the other features on your phone or tablet (such as making phone calls or opening other apps) while using the Chase Mobile Checkout app. In order to keep your account data safe, Chase Mobile Checkout will close and you will have to log in again if you access these other features while trying to process a transaction.

Can I use my Chase Mobile Checkout card reader with iTerminal?

No. The Chase Mobile Checkout card reader is only for use with your mobile device. You cannot use it with a computer-based credit card processing application. Contact us to discuss purchasing an iTerminal-compatible card reader or receipt printer for your computer.

Can I log in to my Chase Mobile Checkout account from multiple devices? When I am set up, my sales representative requires a phone number. Does the phone number I give during setup make it so I have to use only that device?

To get your device configured during setup, we'll need to send a text message to the mobile phone number we have on file for your user account.

You can log in to Chase Mobile Checkout from multiple devices, though each one will need to be registered for each specific user account. For tracking purposes, each user should have his own user name, but devices and card readers can be shared by your employees.

Keep in mind:

  • As a business owner, you should have one reader for every user.
  • Readers can be used interchangeably between your staff.
  • Users can use multiple mobile devices with a single reader.
  • Each user must have a unique email address.
  • You need an active email account and mobile number for each user.
  • Chase Mobile Checkout app settings and product catalogs are specific to each mobile device.

iTerminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd. Apple, iPhone, iPod touch, and App Store are registered trademarks of Apple, Inc. iOS is a trademark or registered trademark of Cisco. Android and Google Play Store are trademarks of Google, Inc. Motorola is a trademark of Motorola Trademark Holdings, LLC. Samsung is a trademark of Samsung. HTC is a trademark of HTC Corporation. LG is a registered trademark of LG Electronics, Inc

.

The products and services found on www.chasepaymentech.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chasepaymentech.ca and www.chasepaymentech.eu. All U.S. merchant services are provided by Paymentech, LLC ("Chase Paymentech"), a subsidiary of JPMorgan Chase Bank, N.A.